Privacy Policy
This Privacy Policy explains how Furniture Palace collects, uses, stores and processes your personal information. Personal data means any information that can be used to identify a living individual, either directly or indirectly. This may include information such as your name, address, email address, telephone number, payment information, IP address and other details you provide to us.
By making a purchase, creating an account, using our website, contacting us by phone or providing your information to us, you acknowledge that your personal information may be collected and used in accordance with the practices described in this Privacy Policy.
Section 1: Personal Information
When providing our products and services, we may need to collect certain personal information from you. At Furniture Palace, we are committed to being transparent about how we collect, use, store and protect your personal information.
- You’re always in control: We respect your privacy and aim to provide clear choices and practical ways for you to manage your personal information.
- We operate securely: We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or disclosure.
- For your benefit: We use personal information where necessary to process your orders, provide our services, improve your shopping experience and develop our products and services.
Collection of Personal Information
When you visit our website, certain technical information may be automatically collected, including your IP address, browser type, device information, date and time of access and referring or exit pages. This information may be used to monitor website performance, analyse trends, improve our website and understand how visitors use our services.
Where possible, technical information such as IP addresses is used for analytical and security purposes and is not intended to personally identify you unless required for legitimate business, legal or security purposes.
We Collect Device Information by Using the Following Technologies
- Cookies: Cookies are small files that may be placed on your device when you visit our website. They help us remember certain information, understand website usage and improve your browsing experience. You can manage or disable cookies through your browser settings, although some website features may not function correctly as a result.
- Log files: Log files may record information such as your IP address, internet service provider, browser type, date and time, and referring or exit pages. This information helps us monitor website activity, security and performance.
- Web beacons, pixels and tags: These technologies may be used to understand how visitors interact with our website, emails and online services and to help us measure the effectiveness of our communications and advertising.
When you place an order through our website, we may collect information such as your name, email address, billing address, delivery address, postcode, city, country and telephone number. This information is referred to as Order Information.
Usage of Personal Information
We use the information you provide when placing an order or using our services for purposes including order processing, payment processing, delivery arrangements, customer support and communication with you.
Your order information may be used for the following purposes:
- To process and fulfil your orders;
- To communicate with you regarding your order, delivery, payment or customer service enquiries;
- To arrange deliveries, collections, returns or other services requested by you;
- To process or verify payments;
- To help identify and prevent potential fraud, security risks or unauthorised transactions;
- To maintain and improve our website, products and services;
- To provide relevant marketing or promotional communications where permitted by law and, where required, with your consent.
Information such as your IP address, name, email address and order details may also be used for security, fraud prevention, customer service and website improvement purposes.
Disclosure of Personal Information
Furniture Palace respects the privacy of its customers. We do not sell your personal information to third parties.
Where necessary to provide our products and services, we may share relevant information with trusted service providers, such as payment providers, delivery companies, technology providers, website service providers or other organisations that assist us in operating our business. Such information will only be shared where reasonably necessary for the relevant service or legitimate business purpose, or where required or permitted by law.
We may also disclose personal information where required to comply with legal obligations, enforce our terms and conditions, protect our rights, prevent fraud or protect the safety and security of our customers, website and business.
Section 2: Consent
When you provide personal information to us to complete a transaction, verify payment details, place an order, arrange delivery, request a return or contact our customer service team, you consent to us collecting and using that information for the relevant purpose.
Where we intend to use your personal information for marketing purposes where consent is required, we will request your consent through appropriate methods such as online forms, subscription options or other consent mechanisms.
Consent Forms
Where consent is collected through forms or other records, we will retain such information only for as long as reasonably necessary for the purpose for which it was collected, to comply with applicable legal or regulatory requirements, or for legitimate business purposes.
We will not knowingly make personal information available to third parties for purposes outside those described in this Privacy Policy without an appropriate lawful basis or, where required, your consent.
Withdrawal of Consent
If you have provided consent for us to use your personal information and later wish to withdraw that consent, you may contact Furniture Palace using the contact details provided on our website.
Please note that withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. In some circumstances, we may also need to retain certain information where required by law or where we have another lawful basis for doing so.
Age of Consent
By using this website, you confirm that you are at least the minimum age required to provide consent under the applicable laws of your country, state or province of residence.
If you are a parent or legal guardian, you are responsible for determining whether a minor under your care may use our website and provide personal information to us.
Section 3 – Disclosure
We may disclose your personal information where required or permitted by applicable law, regulation or legal process. We may also share information with trusted service providers where this is necessary to provide our products and services, process payments, arrange deliveries, operate our website, provide customer support or protect our business.
Where required by applicable law, we will obtain your consent before using or sharing your personal information for purposes that require such consent.
Section 4 – Changes to this Privacy Policy
Furniture Palace reserves the right to update or modify this Privacy Policy from time to time. We recommend reviewing this page periodically to stay informed about how we collect, use and protect your personal information.
Any changes or clarifications will take effect when the updated Privacy Policy is published on our website, unless a different effective date is stated.
If we make material changes to this Privacy Policy, we may provide additional notice where appropriate so that you are aware of what information we collect, how we use it and the circumstances in which it may be used or disclosed.
If Furniture Palace is involved in a merger, acquisition, restructuring or sale of some or all of its business or assets, personal information held by us may be transferred as part of that transaction, subject to applicable privacy laws and regulations.